Our partner Tourism for All recently hosted a conference entitled ‘Market to win: are you missing out on the £2bn opportunity?’ The reference is to research conducted by Visit England that found travellers with accessibility considerations account for a £2bn annual spend in England alone. In fact, it has been questioned whether this might be the last profitable sector of tourism. Surprised? I was.
Not only is this an astonishingly large figure, it made me question why more people aren’t embracing accessible travel. If not for the moral incentive, what about the financial one?
But actually the moral point is central and often overlooked. It is unthinkable to most of us that someone could be turned away from a restaurant based on their skin colour, so what about because they use a wheelchair? This happens on a daily basis, in London and across the UK, and it has to stop.
A large proportion of us will, at some point, live with a disability either temporary or permanent. Should I expect that, as a result, I should not be able to enjoy exploring and travelling? The stories I heard at the conference were so shocking they were reminiscent of the dark ages: people with disabilities being asked ‘What’s wrong with you then?’ or being told they are not welcome in a restaurant or hotel; accessibility facilities actually leading to injury rather than preventing them and then the victims being ignored and left in distress. It’s surprising there is not more public uproar.
However it seems many people fear the whole topic and avoid it at all costs, tourism professionals included. Horror stories in the press lead most to assume that it’s a subject better avoided than embraced but this is the attitude that is leading to more prejudice than ever, and it has to stop – it’s just not acceptable to turn a blind eye. We are all accountable.
Thankfully for those who agree a change is due, support is on hand. It’s quite simple – better information that is easier to find can resolve most of the issues faced. Organisations like Tourism for All are on hand to support at every level, from basic information provision to full training. We cannot all be expected to become experts in accessible travel but that’s not an excuse to ignore it. You can contact Tourism for All, conduct a short business review that increases team engagement, then start to make noise about it – chances are your business will benefit in ways you hadn’t imagined and you can be secure in the knowledge that you’re not giving in to prejudice.
If you need inspiration, look at the very simple but effective project launched by Tripbod and Tourism for All - all it takes is connecting with great people and the rest happens by itself. Isn’t that always the way?













